Our office hours are normally Monday to Friday 9am till 5pm, however we do try and answer as many questions as we can over the weekend period.
Our office hours are normally Monday to Friday 9am till 5pm, however we do try and answer as many questions as we can over the weekend period.
We use Royal Mail up to 2kg, they estimate 1-3 days for this signed for service. Over 2kg requires a courier, they estimate 1-3 days for this signed for service. All orders receive a confirmation email with delivery details, as soon as it’s on its way to you. Do NOT except your parcel damaged, always sign as damaged, then we’re able to claim on your behalf. We send out in the order of received to be fair to all customers. Costs of delivery depend on weight and are calculated at checkout. If you choose to collect your purchase in person, we need to agree a day and time. Please be patient during busy times, eg. Christmas, Mothers day and Valentines.
Yes we ship all over the world, but please contact us first and tell us which item you would like- shipped and where. If its an electrical item; your voltage needs to be checked and a shipping cost added to your order. This service can take 4-10 days to reach you, depending on location.
On the occasion that your item has not reached you, please contact us with your name, address, order information and date your order was placed.
We are not “Professors” by trade… nevertheless we are not box-pushers either- we actually use all equipment and products we retail, so if you need any help with your purchase, please contact us and we will try our hardest to help!
Under the distance selling regulations: you are entitled to a full refund including the initial delivery charge if you return a product, or inform us (the retailer), that you want to return the product, within seven working days. Walking in sunshine respects the rights of our customers and fully support the seven day policy.
Walking in sunshine will not refund the delivery charge initially paid, for your unwanted order. We will however, refund the costs of any initial shipping if the item purchased is proven upon inspection to be faulty, but remains in an un-tampered condition.
Any personalised products or liquids are non returnable.
The cost of returning any unwanted product for a refund, will be at your (the customers) expense.
You may return items to our address, any returns will need to be supported by proof of purchase/ delivery. Walking in sunshine will not accept any liability for items lost or damaged in return transit.
It is your (the customers), responsibility to ensure that the returned product reaches us in its original perfect condition. The returned product must not be used or damaged and it must be in its original packaging. If your product is not in this condition, this will void any refund request.
Until you return your product(s) to us, you are responsible for their safe keeping and taking reasonable care of them. We do NOT accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. Directly upon receipt of your returned item, in the stated condition, walking in sunshine issue the refund.
We will not be responsible to you for any delay or failure to comply with our obligations under these On-Line shopping terms and conditions if the delay or failure arises from any cause beyond our reasonable control.